GRIEVANCE REDRESSAL MECHANISM

This Grievance Redressal Mechanism (“Mechanism”) outlines the structured process through which Bani Global Industries LLP (“Company”, “We”, “Us”, “Our”) addresses and resolves grievances submitted by Users, customers, vendors, partners, employees, or any stakeholder interacting with the Company or its digital assets, including baniglobal.in (“Website”).

This Mechanism is issued in accordance with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)
• General principles of corporate governance and transparency

This Mechanism applies to grievances relating to:

• Website content and accessibility
• Data privacy, misuse, or unauthorized disclosure
• Vendor disputes or procurement-related concerns
• Misconduct by Company representatives
• Cybersecurity or fraud-related issues
• Service-related queries for any Company division
• Misrepresentation or brand misuse
• Any matter adversely affecting stakeholder rights

This Mechanism does not supersede formal employee disciplinary procedures, POSH procedures, statutory complaint processes, or criminal law reporting obligations.

A “Grievance” includes any formal complaint regarding:

• Violation of legal or regulatory rights
• Incorrect or incomplete data handling
• Unauthorized access or breach of information
• Operational misconduct or non-compliance
• Unfair business practices
• Delay in contractual or operational obligations
• Any significant issue causing harm or inconvenience to a stakeholder

The Company appoints a designated Grievance Officer responsible for receiving, addressing, and resolving grievances in a time-bound manner.

Name: Bani Pal Singh
Designation: Grievance Officer
Email: grievance@baniglobal.in

Address:
Bani Global Industries LLP
Room No. 203, A/3, Kundan Mansion, Turkman Gate,
Asaf Ali Road, Central Delhi – 110002

The Grievance Officer shall act as the single point of contact for all escalations under this Mechanism.

Users may submit grievances through:

• Email: grievance@baniglobal.in
• Written Complaint: Sent to the registered office
• Website Form: (If applicable) via the designated grievance submission module
• Vendor/Partner Escalation: Through authorized Company departments

A grievance must include:

• Full name of complainant
• Contact information
• Detailed description of the grievance
• Evidence or documents (if applicable)
• Date and time of occurrence

Anonymous complaints may be reviewed at the Company’s discretion.

Upon receipt of a grievance:

• The Grievance Officer will acknowledge the complaint within 48 hours.
• A grievance reference number will be provided.
• Additional information may be requested from the complainant.

7.1 Preliminary Assessment

The Grievance Officer conducts an initial review to determine:

• Nature of complaint
• Severity
• Applicable laws/policies
• Required internal departments for handling

7.2 Investigation

Depending on the subject matter, the Grievance Officer may involve:

• Legal Department
• IT Security Team
• Procurement Department
• HR Department
• Senior Management
• External experts (if required)

7.3 Corrective Measures

Actions may include:

• Data correction or deletion
• Contractual rectification
• Vendor intervention
• Reporting cyber incidents
• Disciplinary action against employees (as per internal policy)
• Legal escalation where appropriate
• Communication of final resolution to the complainant

7.4 Timelines

The Company is committed to resolving grievances within 30 days, unless extended due to complexity, legal requirements, or third-party dependencies.

Delays shall be communicated to the complainant.

A grievance is considered closed when:

• A final written response is issued
• Requested corrective actions are implemented
• The complainant acknowledges satisfactory resolution
• The Company determines that reasonable efforts have been exhausted

Records of grievances shall be maintained for audit and compliance purposes.

If the complainant is not satisfied, they may escalate to:

• Head – Legal Department: legalteam@baniglobal.in
• Senior Management (as designated)
• Statutory or regulatory authorities (in accordance with applicable laws)

Nothing in this Mechanism restricts the complainant’s right to seek remedy under Indian law.

All grievances are handled with strict confidentiality. Information is shared only with authorized personnel on a need-to-know basis.

The Company adheres to:

• The Privacy Policy
• SPDI Rules
• Data protection and cybersecurity practices

The Company prohibits retaliation against any individual who submits a grievance in good faith. This applies to:

• Employees
• Vendors
• Customers
• External stakeholders

False or malicious complaints may result in appropriate action.

The Company may revise this Mechanism to reflect:

• Legal or regulatory changes
• Business restructuring
• Internal governance improvements

Revised versions take effect upon publication on this Website.

For all grievances or escalations:

Grievance Officer
Bani Global Industries LLP
Email: grievance@baniglobal.in

Registered Office:
203, A/3, Kundan Mansion, Turkman Gate,
Asaf Ali Road, Central Delhi – 110002